Big Rig World tries to provide the best customer service and keep you satisfied, however, returns do happen. Orders may be returned within 30 days of receipt.

• Orders may be returned within 30 days of receipt
• Shipping charges are not refundable
• All returns must have a valid RA number given to you by our customer service department
• All returns must be in new condition, uninstalled, and undamaged
• All returns must be in the same boxes and packaging, and must be in saleable condition
• Products that have been installed or modified will not be accepted
• Some products will be deemed “non-refundable” - you will be notified and required to authorize non-refundable orders before your order is placed in processing
• Special Order items and electronics are Non-refundable

Big Rig World has simplified the return process:

1. Contact your sales representative for a Return Authorization Number (RA)
2. Ship your return to our facility
3. Receive a credit within 48 hours of Big Rig World receiving and inspecting your return

Big Rig World processes warranty claims and does not provide additional warranties in addition to what is provided by the manufacturer. To process a warranty claim, please do the following:

• Call into our sales department to receive a Warranty RMA
• You will receive warranty paperwork that describes the failure
• Send your part back to us with the RMA written on the outside of the box

Please note the following:

• We do not offer cash refunds for warranties.
• If you need a replacement part immediately, you are invited to make a replacement purchase prior to sending the part back.
• If you do not wish to make a replacement purchase up front, we will send you a new part upon warranty approval.
• If the warranty claim is denied by the manufacturer, they keep the item that was sent back, and we do not have any recourse to retrieve the item from the manufacturer.

To get you the best chance of approval, we have noted below what the manufacturer will look for.

Three elements are required: Complaint, Cause and Correction.

• Complaint – This is when a driver says "Hey, my truck is doing this." It is a description of symptom(s) or fault code(s) that led to troubleshooting. Some examples include leaking, ABS light, check engine light, black smoke, whining, stumbling, etc. Examples of unacceptable complaints are bad, faulty, failed, etc. What warranty requires is the REASON someone began to look into the issue.
• Cause – This is the result of troubleshooting. It is a description of the physical problem with the part. Some examples include cracked, spun, shorted, rubbed, etc. Examples of unacceptable causes include bad, faulty, failed, etc. What warranty requires is WHY the part failed.
• Correction – This is the actual repair that corrects the failure. For over the counter parts warranties, it's generally as simple as a replacement. In the shop, however, it can be a rewire, software update, adjustment, etc.

Once we receive your part and warranty paperwork, we will file the warranty with the manufacturer. Typical warranty claims take between 3–6 weeks for approval or denial.